Current Vacancies

Service Manager

Robert Davies Machinery Ltd is a small, friendly, family-run business with a loyal customer base specialising in the sale of new and used farm machinery. We pride ourselves on providing excellent customer service and product support.

We are in search of a Service Manager who is able to lead the service team, manage customer relationships and to play a pivotal role in taking our service department to the next level.

The main duties for this role are as follows:

  • Daily management of a team of service technicians through planning and allocating work to ensure an efficient and smooth operating department
  • Excellent communication to manage customer needs and expectations- including time to attend and expected costs
  • Maintain good discipline and organization for the workshop, ensuring it is clean, tidy and safe
  • Excellent teamwork with the parts department to ensure parts are ordered correctly and delivered on time for scheduled work
  • Check all completed job sheets to ensure they are complete and accurate. Review all draft invoices before they are sent to the customer.
  • Coordinate the training program and ensure that tasks given to technicians are consistent with their expertise
  • Responsibility for recruiting, hiring, developing and retaining key talent
  • Cultivate a strong relationship with the Manitou Service team
  • Manage warranty claim administration as per manufacturers requirements with the assistance of our admin team

Working Hours: 8am-5pm Monday-Friday and responsibility of the emergency phoneline on alternate weeknights and weekends. Representing the company at the local shows we attend.

Ideally to fulfil this role you must have:

  • Previously worked as an Agricultural Service Manager or in a similar role.
  • Proven experience in people management.
  • Ability to manage budgets and report workshop performance figures
  • Strong knowledge of agricultural engineering.
  • Excellent organisational and computer skills.
  • Customer-focused with good communication skills.

Salary and Benefits:

  • £40,000 -£55,000 basic salary depending upon experience
  • Bonus structure
  • Company vehicle with fuel card
  • Laptop and phone
  • 20 days holiday plus bank holidays
  • Pension scheme

Parts Advisor

Robert Davies Machinery Ltd is a independent, friendly, family-run business with a loyal customer base specialising in new and used machinery. We pride ourselves on providing excellent customer service and product support.

We are looking to recruit a Parts Advisor to join our team at our depot between Welshpool and Shrewsbury. We are looking for someone that will be responsible for selling, receiving and organizing the delivery of parts for Robert Davies Machinery.

Robert Davies Machinery sells a full range of Manitou agricultural and compact equipment and a range of parts for Kuhn, Richard Western, Shelbourne Reynolds and a number of other leading machinery brands. You will be working alongside our experienced Parts advisors to support the large customer base of Robert Davies Machinery.

Parts Advisor responsibilities include:

  • The Parts Advisor is responsible for the selling, receiving and organising the delivery of parts
  • Promote and sell parts for all franchises held by Robert Davies Machinery and/or services to meet customer needs, by telephone and face to face
  • Processing parts using our computer system and booking parts to customers or taking payments as required
  • Ensure parts orders are ready for customer collection or packaged for courier/postal delivery
  • Supply parts to Service Technicians including identifying parts required, picking them from our stores or ordering them to the relevant job number
  • Verify receipts of incoming deliveries, including booking stock onto the management system, locating in the stores and notifying the workshop or customer as required
  • Maintain control of stock levels and assist with stock takes
  • Process delivery notes and invoices as needed

Candidate Requirements

  • Self-motivated and have the ability to work as part of a team
  • Experience in parts sales environment is ideal, experience using Ibcos Gold software preferred but not essential.
  • Knowledge of machinery components and how they work would be beneficial.
  • To be comfortable working in a dynamic work environment with a range of different customer needs and requirements from day to day.

What we offer

  • Salary negotiable dependent on experience.
  • Any overtime can be accrued and taken in lieu as desired.
  • Up to 25 days holiday (plus bank holidays) depending on length of service.
  • Ongoing training and Career Opportunities.

This is a full-time position for 42.5 hours per week with Saturday mornings on a rota basis. We may consider part-time for the right candidate.

 

Service Technician

Robert Davies Machinery Ltd is a small, friendly, family-run business with a loyal customer base specialising in new and used machinery. We pride ourselves on providing excellent customer service and product support.

We are recruiting for an experienced Service Technician, with a passion for after-sales care of machinery. We are looking for someone ideally with significant experience to carry out diagnostics, service, and repair work on our full range of Manitou Agricultural and compact equipment but also to provide support to our KUHN Specialist Baler team, as well as Shelbourne feeders and additional supplier machinery.

You will be working alongside our experienced service technicians and reporting to our service manager to support the large customer base of Robert Davies Machinery.

  • Working hours 8:00am-5.00pm Monday-Friday. Part-time may be available dependent on experience (minimum 3 days per week)
  • Saturday working on a rota basis
  • Up to 25 days holiday (plus Bank Holidays) depending on length of service
  • Base Salary from £25,000 to £45,000 dependent on experience
  • Overtime opportunities at time and a half. Double time on Sundays/Bank Holidays
  • Company Van provided
  • Independent family business with a small, friendly team

Responsibilities

  • Performs diagnostics and repairs on agricultural or plant equipment in a workshop and/or field environment
  • Completes all reports and administration required in a timely manner and to a high quality (job cards, time sheets)
  • Follows all safety rules and regulations
  • Maintains a clean work environment, assists with overall workshop organisation, ensures correct use of tools and vehicles at all times

Candidate Requirements

  • Knowledge and experience of a variety of machinery ideally in the agricultural, commercial vehicle or construction industry. Ideally have a relevant qualification within the field of Land Based Engineering
  • Ability to interact with customers and develop/build a relationship that ultimately delivers a positively satisfying experience
  • Ability to deliver appropriate communication both internally and externally to allow planning and continued work to be effectively completed
  • Ability to set timescales to own tasks to enable completion of duties and to ensure all tasks are carried out within a timely manner whilst not compromising safety
  • Present a professional image at all times
  • Must carry a full driving licence

 

Take a look at

Our other main brands

Kuhn Farm Machinery

The KUHN Group, world leader in agricultural equipment, designs, manufactures and distributes a complete range of innovative and quality agricultural machinery and services. We hold the main dealership for all Kuhn Grassland equipment, including Rakes, Tedders, Mowers, Balers & Wrappers

Richard Western

Richard Western is one of the leading trailer and spreader manufacturers in the UK. We stock a range of their Farm Trailers, including Suffolk, Silage and Bale Trailers, as well as Muck Spreaders andDrill Filler / Meal Pellet Feeders.

Shelbourne Reynolds

Shelbourne Reynolds has been designing and manufacturing farm machinery in Suffolk, England since 1972

We stock a range of Diet Feeders, Cubicle Bedders and Muck Spreaders

Our Brands

We also stock a wide range of both new and used equipment from:

  • Abbey
  • Browns
  • Dalbo
  • Einbock
  • Graham Edwards
  • Johnston
  • KRM
  • KW Root Buckets
  • Martin Lishman
  • Mecmar
  • Spearhead
  • Spread-a-bale
  • Storth
  • Suton
  • Walter Watson
  • WOX

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